Effective Date: April 22, 2025
At Karaa Creations, we strive to provide a smooth and satisfying shopping experience. If you are not completely happy with your purchase, we are here to help with a fair and transparent refund process.
Eligibility for Refunds
You may be eligible for a refund under the following conditions:
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The item is returned within 15 days of delivery.
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The product is unused, unwashed, and in its original condition with tags intact.
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The return is initiated after contacting our customer care and approved by our quality check team.
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A valid proof of purchase (invoice or order confirmation) is provided.
Non-Refundable Items
Refunds will not be provided for:
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Items purchased during final sales, clearance events, or with heavy discounts.
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Products damaged due to customer mishandling.
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Items returned without original packaging or tags.
Refund Process
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Write to us at curvesbykaraa@gmail.com within 15 days of receiving the item.
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Mention your order number, reason for refund, and attach relevant images (if applicable).
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Our team will verify the issue and approve the refund if it meets our policy terms.
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Once we receive and inspect the product, your refund will be processed.
Mode & Timeline of Refund
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Refunds will be issued to your original payment method (credit card, UPI, net banking, etc.).
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Please allow 7–10 business days for the amount to reflect in your account, depending on your bank or payment provider.
Shipping Charges
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Refunds are processed excluding shipping charges, unless the return is due to a defective or incorrect product.
Contact Us
For any refund-related queries, please reach out to us at:
- Email: curvesbykaraa@gmail.com
- Phone: +91 9266305564
- Address: 101, B3 tower Mahindra Chloris Appartment, Sector 19, Faridabad, 121002